All sales are final
Every TREED order is made and packed with care, so we don’t accept returns or exchanges for change of mind. Please check sizes, scents and product details before you order.
Questions before buying? Email us at contact@shoptreed.us and we’ll help you pick.
Damaged, defective or wrong item?
We’ll make it right. If your order arrives damaged, doesn’t work as it should, or isn’t what you ordered:
- Email contact@shoptreed.us within 7 days of delivery.
- Include your order number and a photo of the item (and the packaging, if it was damaged in shipping).
- We’ll review it and send you a free replacement or a full refund for that item. You won’t need to send it back unless we ask.
Refunds
Approved refunds go back to your original payment method. Depending on your bank or card, it can take 5 to 10 business days to show up.
Lost or stolen packages
Once a package is marked delivered by the carrier, TREED isn’t responsible for lost or stolen packages. If your tracking shows delivered and you can’t find it, contact the carrier first, then email us and we’ll do what we can to help.
Questions
Email contact@shoptreed.us. We read every message and reply as soon as we can.